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Quilter's Quarters Custom Sewing Shoppe

 

Quilter"s Quarters and BERNINA Too Store Policies


Ordering Online
Submit your order securely to us via this web site. Payment is securely processed through PayPal. You may use your credit card or your PayPal account.
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Ordering By Phone
To order offered merchandise, call us at 928-634-8161, Monday – Friday, 10:00AM – 5:00PM (MST) or on Saturday, 10:00AM to 4:00PM. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog and tell us exactly what you want.
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Shipping
Quilter's Quarters and BERNINA Too is proud to offer you the most competitive shipping rates. All of our shipments are packed to ensure the safety of your items in route. On average, your order will be received in 7-10 working days. Please allow a longer shipping period for Alaska/Hawaii and International Shipping orders. Shipping and handling charges (subject to change, based on courier’s terms) are for shipment within the continental U.S. only. Residents of Alaska and Hawaii or International orders – Please contact Quilter's Quarters and BERNINA Too for current rates and shipping methods.
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Pick-Up Order In Store
If you select pick-up in store as your shipping option you will be notified by phone or email when your order is ready to be picked up. Please have your email confirmation with you when you come to pick up your order.
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Cancelling or Changing an Order
You can cancel your order (or make changes to it) by contacting us at (928) 634 8161. Please call or email with your name, order number, and a request for cancellation or a description of the requested change. Our office hours are 9:30AM – 5:00PM Monday – Friday. We will do our best to cancel or modify your order, but we will not be able to complete the cancellation if your order has already shipped.
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In-Stock Items
We try to update the website as often as possible to reflect out of stock conditions. However, the ability to order an item does not guarantee that it will be in stock when your order is processed. We will notify you if an ordered item is not available.
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Forms of Payment Accepted
We accept Visa, Mastercard, American Express, and Discover. We also accept checks payable to Quilter's Quarters and BERNINA Too. Please call (928) 634-8161 to place your order with a check.
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Easy Returns
Quilter's Quarters and BERNINA Too is committed to your happiness. If for any reason you are not completely happy with your purchase, you can get a full refund of the product price and associated tax within thirty (30) days. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition (tags attached, unused, intact packaging, etc.) and must be returned with all pieces originally shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please include a copy of your packing slip/printed order when returning an item. We will gladly replace the merchandise, if possible, or if you prefer, issue a refund to the credit card used at the time of purchase. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.